Refund/Return orders
At Zelish, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund process. Please read our policy below for more details:
Returns
- Eligibility: You can return an item within 15 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Process: To initiate a return, please contact our customer service team at info.zelishshop@gmail.com or call +91 8113854177. Provide your order number and the reason for the return. Our team will guide you through the process and provide a return authorization.
- Shipping: Once your return is authorized, we will provide you with instructions on how to ship the item back to us. Please ensure the item is securely packaged to avoid damage during transit. You will be responsible for the return shipping costs unless the item is defective or incorrect.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. This process typically takes 3-5 business days.
- Approval: If your return is approved, we will initiate a refund to your original method of payment. You will receive an email confirmation once the refund has been processed.
- Timeframe: The refund will be processed within 7-10 business days, depending on your bank or payment provider. If you do not see the refund in your account after this period, please contact your bank or payment provider for further assistance.
Exchanges
- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement to be sent to you at no additional cost.
- Exchange Requests: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Health and personal care items (if opened)
Contact Us
If you have any questions about our return and refund policy, please do not hesitate to contact our customer service team at info.zelishshop@gmail.com or call +91 8113854177. We are here to help and ensure your shopping experience with Zelish is satisfactory.